Help & Information

Shipping & Delivery

All orders are generally dispatched within 1-4 business days after receipt of payment and are shipped insured. When your order leaves our store you will receive a tracking number by email that can be used to check the delivery status of your order. All orders are dispatched on general business days.

Orders from Germany are handled via DHL and are usually delivered within 1-2 business days. International deliveries may take up to 2-7 business days and are shipped via FedEx or DHL.

Orders from Germany can also be picked up at our store in Hamburg, Germany. Please select the option ”Pick Up In-Store” for this. Your order will then be ready to be collected on the following weekday. Please have your order number at hand when collecting your order.

Shipping rates

EUR 5,- to Germany
EUR 15,- to all EU countries (except overseas)
EUR 25,- to European countries except EU (except overseas shipping)
EUR 40,- to USA, Canada and Asia
EUR 40,-/50,- for worldwide/overseas shipping (depending on location / please note that we only ship to selected countries)

Free delivery

We will occasionally offer free shipping promotions. To be informed about all our promotions and special sales, simply sign up to our email newsletter or become a fan on our facebook page.

Payment methods

All orders can be securely paid by MasterCard, Visa or PayPal. For customers from Germany we also offer payment by bank wire or, when collecting your order from our store in Hamburg, payment in cash. Orders paid by credit card might be subject to additional validation and shipped only after the validation process was successfull.

Returns

You have the option to return or exchange purchased products for any reason within 14 days of having received it. If you wish to return a product please contact us for details. Returned products must be in unused condition and have all tags in place. Please note that all sales of reduced products are final and can not be returned/refunded.

VAT & Customs

Customers outside the European Union are exempt from VAT tax. 19% of the total amount will be deducted from the total when you select your country at the checkout. Please note that additional customs duties and import taxes may apply in your country.

CREAM HAMBURG

Lange Reihe 88
20099 Hamburg St. Georg
Germany
Tel +49 (0)40 18 88 11 670
info(at)saintcream.com

Opening hours
Mo - Fr 12:00 - 20:00
Sa 12:00 - 19:00

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